When you purchase software from Group W (or one of its distributors) you receive 30 days of e-mail support at no added charge. After this initial 30 day period, support is billed at $90 per incident. Send your questions and problem reports to .

Or you can get support at the ActiveAG forum or ActiveMVIP forum. There's no charge for support through the forums. Try the search feature; your answer may already be there.

Group W will make custom enhancements to its software on request. If there's a feature you'd like to see, please let us know at .

As a rule, we charge for adding features and evaluate enhancement requests to prepare a bid for the work. But if the feature will be generally applicable and will improve the product for everyone, we sometimes add it at no charge.

Let us know what features you'd like to see: it costs nothing to ask.

ActiveAG™ and ActiveMVIP™ users who received our controls directly from NMS Communications (during the period 1997 - 2000) should contact Group W Systems directly with support questions.

Important notice about Channel Access support

Channel Access is a distributor for NMS Communications' hardware. It is not a distributor for Group W Systems' software and is not responsible for supporting Group W's software. There's no agreement between Group W Systems and Channel Access for supporting Group W's software.

Please save yourself trouble and Channel Access unnecessary work by contacting Group W directly with questions about our ActiveX controls and other software.

Get your answers straight from the source in our support forums or from